Privacy Policy
Effective Date: November 15, 2026 • Version 1.0 (India) • Governed by the Laws of India
1. Who We Are & Data Roles
This website and platform are operated by Looplyy, a Sole Proprietorship registered under MSME India, having its registered operating address at Morabadi, Ranchi, Jharkhand, India ("Looplyy", "we", "us", or "our").
Under the Digital Personal Data Protection Act, 2023 (DPDP Act):
- Website Visitors & Direct Inquiries: Looplyy acts as a Data Fiduciary regarding personal data submitted directly through our public website (such as demo inquiries, contact forms, or support requests).
- Turf End-Customers (Players): For personal data processed when players book slots through a turf venue's custom booking link, the respective turf venue operator serves as the primary Data Fiduciary, and Looplyy operates as a Data Processor carrying out processing strictly per the merchant software agreement.
2. Personal Data We Collect
We collect personal data only when voluntarily provided by you with specific, informed, and unambiguous affirmative consent:
Demo Requests & Inquiries: Full Name, Turf/Venue Name, City, WhatsApp Mobile Number, and scheduling notes.
Technical Log Data: IP address, device browser type, and timestamp (strictly for server security, rate limiting, and fraud prevention).
Cookies: Strictly necessary technical session cookies. Analytics cookies are deactivated by default and activated only upon explicit consent.
3. Purpose of Processing & Legal Basis
We process personal data strictly for legitimate operational purposes:
- To schedule and deliver platform demo walkthroughs requested by venue operators.
- To send transactional match receipts, reminders, and notifications via verified Meta WhatsApp Business Cloud APIs.
- To maintain infrastructure security and fulfill statutory legal obligations under Indian law.
4. Sub-processors & Infrastructure Partners
We do not sell, rent, or trade your personal data. We engage vetted cloud and communications infrastructure partners to deliver platform services:
- Hosting & Edge Delivery: Cloudflare Pages & Google Cloud Platform (GCP).
- Transactional Email: Resend Technologies.
- WhatsApp Communications: Meta Platforms, Inc. (Official Meta WhatsApp Cloud API).
5. Children's Data (Minors under 18)
Looplyy is a commercial B2B platform intended exclusively for adult venue managers and organizers. We do not knowingly collect, profile, or target behavioral advertising to children under the age of 18 years without verifiable parental consent in accordance with Section 9 of the DPDP Act 2023.
6. Data Retention & Erasure
Inbound demo inquiries are retained for a standard operational period of 180 days or until you withdraw consent, whichever is earlier. Transactional audit records are retained for the statutory period mandated by Indian tax and accounting authorities.
7. Your Rights as a Data Principal
Under Chapter III of the DPDP Act 2023, you hold the following statutory rights:
- Right to Access: Request a summary of personal data being processed.
- Right to Correction & Erasure: Rectify inaccurate details or request deletion.
- Right of Grievance Redressal: Submit privacy concerns directly to our support desk.
- Right to Nominate: Nominate an individual to exercise rights in the event of death or incapacity.
To exercise any of these rights, visit our dedicated Data Principal Rights page or email support@looplyy.in.
8. Statutory Escalation to DPBI
If a privacy grievance is not resolved to your satisfaction within thirty (30) calendar days, you hold the statutory right to escalate your complaint to the Data Protection Board of India (DPBI) in accordance with Section 13(3) of the DPDP Act 2023.
9. Contact & Support
For privacy inquiries or consent withdrawals, contact our data protection desk: