Grievance Redressal & Compliance
Mandated under Rule 3(2) of the IT (Intermediary Guidelines) Rules, 2021 and Section 13 of the DPDP Act, 2023.
1. Grievance Redressal Desk
For grievances related to personal data handling, cybersecurity incidents, or terms of service compliance, you can contact our dedicated executive compliance desk directly:
Compliance Department: Data Protection & Legal Redressal Cell
Entity: Looplyy (Sole Proprietorship registered under MSME India)
Operating Address: Morabadi, Ranchi, Jharkhand, India
Official Redressal Email: support@looplyy.in
Working Hours: Monday to Friday: 10:00 AM – 6:00 PM IST
2. Statutory Timelines
- Acknowledgement: Within twenty-four (24) to forty-eight (48) hours of receipt of the written complaint.
- Resolution: Every grievance shall be thoroughly investigated and addressed within fifteen (15) calendar days from the date of receipt, in accordance with applicable statutory rules.
3. Statutory Right of Escalation (DPBI)
Under Section 13(3) of the Digital Personal Data Protection Act, 2023, if you are not satisfied with the resolution provided by our grievance redressal process, you have the statutory right to escalate your complaint directly to the:
Data Protection Board of India (DPBI)
Statutory body constituted under Section 18 of the Digital Personal Data Protection Act, 2023.
Website: https://www.meity.gov.in (Escalation Portal as notified by the Central Government)